Shipping Policy
At Ruby New York, we are committed to providing fast and reliable delivery to all our customers. This shipping policy describes our delivery times, procedures, and expectations to ensure an optimal shopping experience.
Delivery times
We strive to ship all orders within 24–48 hours after the order confirmation. Once the order has been shipped, it normally arrives within 5–14 business days. Please note that delivery times may vary due to:
- Weather conditions
- Peak seasons (e.g., holidays)
- Delays in customs processing (if applicable)
Free shipping
Enjoy free shipping within Sweden on all orders, regardless of order value or delivery address. This is part of our commitment to make your shopping experience as simple and smooth as possible.
Shipping process
All orders at Ruby New York are shipped directly from our supplier. This allows us to reduce handling time and ensure that you receive your order as quickly as possible. Each product is carefully inspected before it is shipped to ensure that it meets our quality standards.
Order handling
- When you place an order, you will receive an order confirmation by email.
- Orders are processed and shipped within 24–48 hours.
- After your order has been shipped, you will receive an email with a tracking number.
Order tracking
All orders are shipped with tracking. When your package has been shipped, you will receive a tracking number by email. You can use this number to follow the delivery directly on the carrier’s website.
Questions and support
Do you have questions about your order or our shipping policy? Our customer service team is happy to help!
Email: info@rubynewyork.com
We strive to respond quickly and professionally to all inquiries.
Delays and exceptions
We do our best to meet our estimated delivery times, but certain delays may occur due to circumstances beyond our control, such as:
- Customs processing
- Severe weather
- Force majeure or unforeseen events
Ruby New York is not responsible for such delays but appreciates your understanding and patience should they occur.
Final information
Ruby New York is dedicated to offering an exceptional online shopping experience with fast and reliable delivery. By following this policy, we aim to ensure that every customer receives their order quickly and safely. For further questions or assistance, you are always welcome to contact us at info@rubynewyork.com.