Returns and Refunds Policy

At Ruby New York, we are committed to excellent service and a smooth shopping experience. Our returns and refunds policy is designed to provide maximum customer satisfaction under clear conditions. Please read the guidelines below carefully before returning an item.

100% return guarantee on new products

We offer full returns on all new products that were not purchased on sale. Note: sale and promotional items are not covered by this guarantee.

No refunds on sale items

Items purchased during a sale or promotion cannot be refunded. All sale purchases are final and cannot be returned or exchanged, even in the case of an incorrect size.

Return shipping costs

The customer is responsible for the cost of return shipping. Ruby New York does not cover return postage and is not responsible for any additional costs that may arise during the return process. See our full Terms and Conditions for more information.

Return deadline

You must notify us of your return within 30 days from the date you received the item. Returns requested after this period will not be accepted. Please respect this timeframe to ensure that your return is approved.

No exchanges on sale items

Sale items cannot be exchanged, regardless of size. Please check your size carefully before placing your order.

100% guarantee on defective items

If your product is defective or has a manufacturing fault, you are entitled to a full refund or a replacement item, depending on your preference. This applies to all products, including sale items.

How to make a return

To start a return, contact us by email at info@rubynewyork.com. Once your request has been approved, you will receive detailed instructions on how to send the item back.

Return form required

Returns without a completed return form cannot be processed. Please make sure the form is included in the package to ensure proper handling of your return.

Final information

Ruby New York always strives for customer satisfaction. By following this returns and refunds policy, we can ensure that all returns are handled efficiently and fairly. If you have any questions or concerns, you are always welcome to contact our customer service at info@rubynewyork.com.